FAQs
If I place a flower order, can it be delivered on the same day?
Yes, however orders must be received before 2pm Monday to Friday and 10am Saturday (recipient's time zone) to qualify for same day delivery to most towns and cities across Australia.
What if the recipient isn’t home?
Depending on the delivery location, if the recipient is not available at the time of delivery, the courier may leave the gift in a safe place for the recipient to retrieve upon their return (such as with a neighbour) or leave a message for the recipient to call to arrange for delivery.
How can I contact Top Florist®?
Our phone opening hours are 8am - 6pm, Monday to Friday and 8am - 2pm Saturdays. Please feel free to call on 1300 28 97 97 during these times or message us 24/7 through our contact page.
How do I know if my order has been delivered?
It’s most likely you will receive a phone call from a thankful recipient, however you can also login to your account and view your orders to get the most up-to-date status. Alternatively, you can contact us by phone or via your account to request a delivery confirmation.
How much does it cost to have flowers delivered?
The price you pay can be determined by the delivery postcode you enter, the time in which you need it delivered and the type of gift (flowers, hampers etc). The delivery fee will be added to your order during the order process, prior to payment.
If we receive an incorrect delivery address, we may require an additional fee to reroute your order.
Can you deliver at specific times of the day?
We are unable to accept specific delivery times, with an exception being made for funerals. We aim to have all deliveries to businesses by 5pm, residential addresses by 7pm and schools by 3pm.
What if I'm unhappy with the flowers that were delivered?
The goal is to make our customers as happy as possible. If you are not completely satisfied with your experience with us, please report this to us as soon as possible after delivery has been made so that we can quickly take the appropriate action.
So, how do I place an order?
- Browse our website and select the product best suited to the occasion. Once you are happy with your choice, select ‘Order Now’.
- Select any add-ons you may wish to include with your order.
- Enter the recipient’s address, giving as much detail as possible.
- Choose your delivery date.
- Type the message you want to have included on the gift card.
- Enter your own contact details.
- Select your preferences if a substitution is necessary.
- Review your order and enter your payment details.
- All Done! Record your order number and check your email for an order confirmation.
Is there anywhere you don’t deliver?
While it’s uncommon, there are a few remote locations we are unable to deliver flowers to. If a delivery is not possible to your recipients location, we will advise you of this.
Do I need to subscribe to your newsletter to quality for a discounted product?
Yes. To gain access to our special discounted prices you will need to be or become a subscriber. You can do this by accepting the deal or opt-in on the Payment page. Our newsletter is the best way to keep up with the latest and greatest deals and you can unsubscribe at any time.
What currency are the prices being shown on the Top Florist® website?
All prices on Top Florist® are shown in Australian Dollars (AUD).
