Contact Us
I'm here to discuss...
-
Use the left hand menu to select categories of products. Once you have found a product that you prefer click on the product image for further product information. (eg. Product sizes, preferences etc.) Then click the ORDER NOW button. Follow the on screen prompts and click the CONTINUE button. Keep following the on screen instructions where you can enter the delivery address, request a delivery date, enter a personalized card message and provide us with your contact and payment information. Once you have entered all these details correctly click on the PAY NOW button and your payment will be processed.
-
No, unfortunately we are only able to accept orders via this website at the moment.
-
Top Florist® accepts payments by VISA and MasterCard as well as popular Buy Now, Pay Later provider, Zip Pay.
-
Yes, Top Florist® would like to assure you that paying online with us is safe. We have taken every possible measure to give absolute security to our customers. All transactions are performed under 128 Bit GeoTrust SSL Certificate. It is fully automated with an immediate response. No human intervention is required to complete this credit card transaction. This is far safer than providing your credit card to a waiter or a retail sales person.
-
Once you have paid for your order a confirmation email will be sent to the email address that you provided to us during the transaction. Please make sure that your spam filter is not mistaking our confirmations emails as spam. During business hours we will process your order and look for anything which may cause delays (eg. an invalid address, etc.) If everything appears to be correct your order will be allocated to our local supplier in the delivery area. Once accepted, your order will be prepared and a courier booked to deliver on the specified day. If for some reason there is a problem delivering your gift (eg. you provided the wrong address) you will be notified immediately about the problem and we will seek further instructions from you upon how to proceed. If we are having difficulties getting in touch with you in time we will on occasion (eg. say for a birthday) make assumptions to prevent your gift being delayed. You can expect one very excited gift recipient to be on the phone to you when they get the chance.
-
Once your order is in the hands of our courier we have no way of telling exactly what time it will arrive. As a general rule home deliveries are made between the hours of 7am - 7pm and business deliveries are made between the hours 9am - 5pm. To minimize delivery costs to our customers all deliveries are placed with our courier for delivery at a time which fits in with their delivery schedule. Couriers will attempt to honour requests for specified times but we are unable to guaranteed that your request will be met. With orders going to some locations (where available) you can log in to our members area to get an approximate time window of when your order will be delivered. Top Florist® can organise same day delivery for flowers order before 2pm Monday to Friday or before 10am on Saturdays.
-
Yes, simply log in to the members area to check upon the current status of your order. In some delivery areas you are able to obtain a time window as to when you can expect your order to be delivered. This service is not available in all areas.
Top FAQ Answers
-
Order Cancellations
If for any reason an order needs to be cancelled, please contact Top Florist® as soon as possible.
Cancellations are subject to the following conditions:
- Orders which have left with our couriers cannot be cancelled.
- Orders which have not yet been prepared by our florists may be cancelled. A $15 cancellation fee applies.
- Orders which have been prepared but have not left with our courier may be cancelled but will incur a cancellation fee equal to the full price of the arrangement less the delivery fee.
Re-Delivery
If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (eg. You have provided us with an incorrect address) a $14.95 redelivery fee will apply. If Top Florist® is in any way responsible for the redelivery this redelivery fee will not apply.
-
Once your order is in the hands of our courier we have no way of telling exactly what time it will arrive. To minimize delivery costs to our customers all deliveries are placed with our courier for delivery at a time which fits in with their delivery schedule. With orders going to some locations (where available) you can log in to our members area to get an approximate time window of when your order will be delivered. As a general rule home deliveries are made between the hours of 7am - 7pm and business deliveries are made between the hours 9am - 5pm. At peak times, like Valentine's Day and Mother's Day these times may be different. Top Florist® can organise same day delivery for flowers order before 2pm Monday to Friday or before 9am on Saturdays.
-
Once an order has been picked up by our courier we are unable to know exactly what time your order will be delivered. As such we are not normally able to advise you as soon as the delivery has been made. Usually though you will get a call from one very happy recipient of the flowers as soon as they get the chance. Alternatively you can request a 'Delivery Confirmation' from our friendly Customer Service team and they will provide one to you once the courier has responded.
-
If nobody is home our courier will usually leave your gift in a safe location (only if it is deemed safe to do so). If this is not possible a delivery notice will be left in the mail box with further instructions about how to collect the gift.
-
You are welcome to make changes to your order at any time up until it has left our store with the courier. However, once your order has left with our courier there is no way to retrieve it and as such no modifications are possible.
-
Once your order is in the hands of our courier we have no way of telling exactly what time it will arrive. As a general rule home deliveries are made between the hours of 7am - 7pm and business deliveries are made between the hours 9am - 5pm. To minimize delivery costs to our customers all deliveries are placed with our courier for delivery at a time which fits in with their delivery schedule. Couriers will attempt to honour requests for specified times but we are unable to guaranteed that your request will be met. With orders going to some locations (where available) you can log in to our members area to get an approximate time window of when your order will be delivered. Top Florist® can organise same day delivery for flowers order before 2pm Monday to Friday or before 10am on Saturdays.
-
Yes, simply log in to the members area to check upon the current status of your order. In some delivery areas you are able to obtain a time window as to when you can expect your order to be delivered. This service is not available in all areas.
PO BOX 3048 · Rundle Mall SA 5000 · AUSTRALIA
